All service requests are prioritized and routed to the appropriate personnel each day. Each work order is assigned a priority based on the effect the request will have on safety or our ability to provide functional and comfortable environment for teaching our children.
Emergency and urgent requests are dispatched immediately to the appropriate personnel. Emergency services are situations which will affect life, health or safety of the occupants, or that would cause severe damage to a building. Also, any problem that would hinder a school’s ability to perform its educational mission is considered an emergency.
Projects such as adding electrical outlets, adding/removing walls or other installations should be requested in writing to the Director of Buildings and Grounds. Requests for facility modifications/renovations will be reviewed by the Director of Buildings and Grounds, the Assistant Superintendent of Plant Services, and if appropriate, the Staff Architect. Based upon the scope and magnitude of an approved project, the work will be accomplished as the maintenance calendar permits. Requestors will be requested to providing a funding source for all approved projects.
When entering routine work orders or calling in emergencies, it is very important to give as much detail as possible regarding the problem and its exact location. Be specific about the location of needed repairs or pest control. Example: Replace ceiling tile with light fixture in Room 12 between window and teacher’s cabinet – south wall.
Roof leaks should be marked on a reduced floor plan of the facility and faxed to Plant Services ATT: Winston Pendley, at 817-459-7870.
Enter work orders with your location code and not your department code.
Before entering a duplicate work order, check the status on the AS400. If the work order has not been completed, call the department supervisor for information.
The Telecommunications Department is not on the work order system. Therefore, work requests concerning PA systems, speakers, telephones, microphones, etc. must be called in to the Telecommunications Department.