1. Following Instructions
- Look at the person.
- Say "Okay."
- Do what you've been asked right away.
- Check back.
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2. Accepting Criticism or a consequence
- Look at the person.
- Say "Okay."
- Don't argue
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3. Accepting "No" for an answer
- Look at the person.
- Say "Okay."
- Stay calm.
- If you disagree, ask later.
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4. Greeting Others.
- Look at the person.
- Use a pleasant voice.
- Say "Hi" or "Hello."
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5. Getting the Teacher's Attention.
- Look at the teacher.
- Raise your hand. Stay calm.
- Wait until the teacher says your name.
- Ask your question.
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6. Making a Request
- Look at the person.
- Use a clear, pleasant voice.
- Explain exactly what you are asking for. Say 'please.
- If the answer is yes, say "Thank you."
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7. Disagreeing Appropriately
- Look at the person.
- Use a pleasant voice.
- Say "I understand how you feel."
- Tell why you feel differently.
- Give a reason.
- Listen to the other person.
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8. Giving Criticism
- Look at the person.
- Stay calm. Use a pleasant voice.
- Say something positive or "I understand."
- Describe exactly what you are criticizing.
- Tell why this is a problem.
- Listen to the person. Be polite.
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9. Resisting Peer Pressure
- Look at the person.
- Use a calm voice.
- Say clearly that you do not want to participate.
- Suggest something else to do.
- If necessary, continue to say "No."
- Leave the situation.
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10. Making an Apology
- Look at the person.
- Use a serious, sincere voice.
- Say "I'm sorry for ... ." or "I want to apologize for.. ."
- Don't make excuses.
- Explain how you plan to do better in the future.
- Say "Thanks for listening."
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11. Talking with Others
- Look at the person.
- Use a pleasant voice.
- Ask questions.
- Don't interrupt.
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12. Giving Compliments
- Look at the person.
- Smile.
- Speak clearly and enthusiastically.
- Tell the person exactly what you like.
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13. Accepting Compliments
- Look at the person.
- Use a pleasant voice.
- Say "Thank you."
- Don't look away, mumble, or deny the compliment.
- Do not disagree with the compliment.
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14. Volunteering
- Look at the person.
- Use a pleasant, enthusiastic voice.
- Ask if you can help. Describe the activity or task you are offering to do.
- Thank the person.
- Check back when you have finished.
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15. Reporting Other Youths' Behavior
- Look at the teacher or adult.
- Use a calm voice. Ask to talk to him or her privately.
- Describe the inappropriate behavior you are reporting.
- Explain why you are making the report.
- Answer any questions the adult has.
- Thank the adult for listening.
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16. Introducing Yourself
- Look at the person. Smile.
- Use a pleasant voice.
- Offer a greeting. Say "Hi, my name is ... ."
- Shake the person's hand.
- When you leave, say, "It was nice to meet you."
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| Updated
9/26/07
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