TEAMS - Help Desk

In an effort to help make the TEAMS application process better, the Techology Support Department has been given the responsibility of handling the help requests that come into the district for the TEAMS application process. We have created this list of frequently asked questions and problems that we have seen happen so far. We are working with Information Systems and Personnel to try to inform TEAMS users of how the web page works and how to avoid problems that may occur as you navigate through the screens.

TEAMS Program Slow
Session Expired Error Message - Can't Log Back On
I click on the 'Continue to Application' link and the screen is blank. What's the problem?
Voluntary Transfer or Apply for Posted Position (Employee Only)
Job Transfer Error Message - No Job Selected
Job Transfer or Posted Position Error Message - No Priority Selected
Operating Systems Less Than Mac OS X Receiving Error Message - Priority Not Set For This Application.
Operating Systems Less Than TEAMS Computer Minimum Specifications
AISD Employee - Can't login
AISD Employee - Password will not work
AISD Employee - Update pages with work experience, teaching experience, etc.
AISD Employee - Not Registered - Error Message
AISD Employee - Unknown User - Error Message
External Applicant - Attaching Documents
Attachments Sent Thru HR @ aisd.net Address
External Applicant - Receiving Error Message on the Education History Page
Sub (Active) Can't Login
New Password Gives Error Message - Expired
Return to Complete Application - Saved Information Not There
Attachment - TEA Certificate Gives Error Message - Too Large to be Attached

TEAMS Program Slow

Depending on the time of day you are applying, there may be high traffic on the system causing it to run slowly. Your speed may also be related to your internet connection or your computer.
TEAMS Computer Minimum Specifications:
  • MAC using OSX with Web Browser Firefox 3.5 or newer
  • Windows with 98SE or newer with Web Browser IE 7 or 8 or Firefox 3.5 and up.
TEAMS Internet Connection Supported:
  • DSL, Cable Modem/DSL or T1
  • Dial-up not supported
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Session Expired Error Message - Can't Log Back On

After about 30 minutes of inactivity the session will expire. You will need to close that window. There will be another window that remains open. In the other window, there is a message '...to re-launch TEAMS, please click here'. The link will display the login screen again.

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I click on the 'Continue to Application' link and the screen is blank. What is the problem?

The pop-up blocker is enabled on your browser software. Depending on the browser, you can click on "allow pop ups from the website" from the toolbar or you may have to access the internet options under the Tools menu or thru Control Panel. In internet options, locate the Privacy tab and select the Pop-Up Blocker settings. From the settings, you will allow pop-ups from the TEAMS website: is-teams.aisd.net. You may have multiple pop-up blockers. Check the toolbar(s) for all pop-up blocker settings and change the internet options in the control panel. Depending on your tool bar, you may have another icon that is also a pop-up blocker. It will not have the wording displayed next to it, but if you click on the drop down arrow or drag your cursor across it the wording "pop-up blocker" should appear. On some computers, the icon has a circle with a + sign in the center of it. It is normally near the blank where you can type in information to do a search. You will also need to set this pop-up blocker to allow pop-ups from the TEAMS website.
Here's a great link for pop-up blockers: How to turn off Pop-Up blockers. (opens new window)
You can always use the Public Library to complete your application.

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Voluntary Transfer or Apply for Posted Position (Employee Only)

Please see the steps for Voluntary Transfer App. or Apply for Posted Position (Employee Only) that is in the documentation on the Employment page on the lower right side of the screen. It is located in the How To...section.

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Job Transfer Error Message - No Job Selected

It appears that you are selecting the jobs and locations, but you are not scrolling to the bottom of that screen and clicking OK. You would then see the jobs (not the locations) appear back on the list of categories. You would click continue at the bottom of that screen and then you would see the Job Selection screen again. There is a Preference button you should select to select your preference priority for location or assignments. You can order your list on that screen as well. You click return to go back and then click continue or save and continue to proceed. There is documentation on the Employment page on the lower right side of the screen. It is located in the How To...section.

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Job Transfer or Posted Position Error Message - No Priority Selected

Log in and click save and continue through the screens until you get to the Job Selection section. Click on the request line listed that you were attempting to submit. Then, select the Preference Button on the screen. You need to select which preference is the priority. Once you select assignment or location, you can order the selections up or down in the list. You will click return to go back to the previous screen. Now click save and continue or continue on each screen until the end. Now submit your application again. Do not skip over any section and go directly to submit. The application checklist will not show you have completed those sections if you don't click save and continue on each page. Even if you already added your info to that screen, you still need to save and continue.

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Operating Systems Less Than Mac OS X Receiving Error Message - Priority Not Set For This Application

You need to find another computer to process your application. According to the info you provided, you are using a MAC with OS9 and Netscape. The district is not providing support to MAC users on OS9 operating system with problems relating to the online application. If you are going to use a district MAC, it must be an OSX machine with web browser Firefox 3.5 or newer. AISD employees on campus, your technology contact person can direct you to a MAC or PC that can be used for application purposes on site.

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Operating Systems Less Than TEAMS Computer Minimum Specifications

You need to find another computer to process your application. According to the info you provided, you are not using the supported TEAMS computer minimum specifications and this could be causing you problems.
TEAMS Computer Minimum Specifications:
  • MAC using OSX with Web Browser Firefox 3.5 or newer
  • Windows with 98SE or newer with Web Browser IE 7 or 8 or Firefox 3.5 and up.
TEAMS Internet Connection Supported:
  • DSL, Cable Modem/DSL or T1
  • Dial-up not supported
AISD employees on campus, your CTM can direct you to a MAC or PC that can be used for application purposes on site. You can always use the Public Library to complete your application.

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AISD Employee - Can't login

If this is the first time that you have logged into TEAMS, you must use your user ID and Password that you use on campus to sign into your district email account. As an employee, be sure to use the links on the right side of the Employment Screen located under AISD Employee to apply for a position. You should be using AISD Employee - Application, Update Employee Application or Voluntary Transfer depending on what you are doing. If you have logged into TEAMS before and can't remember your login information, sign onto the website and select the "Forgot User ID" radio button. Do not use the "Forgot Password" link. You will be asked security questions and then be given your user id. You can enter a new password at that time as well. After all the above has been done and you still can't login - check these steps: Are you hitting the "Enter" key after you enter your User ID? If so, do not press "Enter". Use the Tab Key to proceed to the password field. Click on OK to submit info. Your keyboard "Enter" key is probably adding an additional character even though you can't see it.

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AISD Employee - Password will not work

Please use the "Forgot User ID" link to retrieve user ID and reset password. As an employee, be sure you are using the link on the Employment page located under the section header "AISD Employee". You should be using AISD Employee - Application or Update Employee Application.

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AISD Employee - Update pages with work experience, teaching experience, etc.

Employees can not update the certification, education, license, skills, tests or work experience sections of the application. If any of the information listed is incorrect or there is missing information, you should scan and attach the appropriate documents to the application in the "Attachments" section. The only information that Human Resources will be updating will be the certification, education history and tests. Your work experience and skills should be listed on the resume required for you to attach to your application. All attachments should be done in the "Attachments" section - there is no other place for you to do that.

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AISD Employee - Not Registered - Error Message

Please make sure you are using the links located on the right side of the Employment screen. There is a section entitled AISD Employee and it contains all of the links for employee application types. Also, if you do not know your user ID or password, select the "Forgot User ID" button on the log in screen once it appears. Do not use the "Forgot Password" button even if you just don't know your password. Use the "Forgot User ID" for either resetting your password or retrieving your user ID.

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AISD Employee - Unknown User - Error Message

Are you hitting the "Enter" key after you enter your User ID? If so, do not press "Enter". Use the Tab key to proceed to the password field. Click OK to submit information. Your keyboard "Enter" key is probably adding an additional character even though you can not see it. Make sure that you are using the links located under the AISD Employee Application section on the Employment page to apply.

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External Applicant - Attaching Documents

If you are trying to scan a colored document like a transcript, the file created may be too big. TEAMS attachments may not be bigger than 1 megabyte. In that case, you should scan your document in black and white and it should not exceed the limit.

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Attachments Sent Thru HR @ aisd.net Address

Attachments are not accepted through HR @ aisd.net. This address is for assistance to TEAMS only. Please refer to the original job posting notice to verify if there is any information in regards to position accepting letter of interest and resume by email.

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External Applicant - Receiving Error Message on the Education History Page

Return to the Education section and check for a message that states a bachelor degree or diploma is required for this position. In most cases, this occurs when an individual lists colleges but never states receiving a degree. All of our teaching positions require a bachelor's degree. If the applicant has not graduated, they should be entering the expected date.

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Sub (Active) Can't Login

If you are an active substitute for AISD in September 2005, you should have received a letter with your user ID and password for the new application system. If you do not have that information, you will need to access the Non-AISD Applications. The Non-AISD Application section is located on the left side of the Employment page of the AISD website. Select the option to update an Application. Because you were a substitute with an existing application, your basic information was created in the new application system. To retrieve your user ID and password, there is a link underneath New Applicant and Registered Applicant. The link states if you do not know your user ID and/or password click here. To get to the log in screen, click on the Update Application link and then read all of the information from the Human Resources Department. Then click on Continue to Application.

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Sub (Active) – Applicant Has Been Hired – Error Message

If you are an active substitute for AISD and trying to login as a “Registered Applicant” to update your application – you will receive this error message because your application had been “consumed” when you were hired as a sub. You must fill out a new application and use a new User ID and Password.

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New Password Gives Error Message - Expired

There is no problem. The password you just created is now your old password and you need to select another one. It has been more than 90 days since we created the initial password. Every 90 days, you will have to create a new password for the online system. The system knows you had never signed on and that you have not changed your password in over 90 days. After you enter another password, program will display.

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Return to Complete Application - Saved Information Not There

Did you click save and continue at the bottom of the screen and then sign off the application? Did you happen to begin your application more than 3 days ago? The system automatically deletes all incomplete applications on the evening of day 3.

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Attachment - TEA Certificate Gives Error Message - Too Large to be Attached

Did you follow the instructions provided on downloading your certificate from the SBEC website? Or do you have a scan copy of one you received from the State Board? If your certificate is in color, you should scan your document in black and white. Some color copies cause the file to be too big. TEAMS attachments may not be bigger than 1 megabyte.

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