Return to School Plan for the 2020 - 2021 School Year
Technology Resources
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    Technology Support

    REQUEST A STUDENT DEVICE

    STUDENT DEVICE REQUEST FORM

    Please make sure you have registered your student(s) before requesting a device.
    To register, please click here.

    If you need a device for your student(s), please register using the link below.
    These requests will be served at your student's home campus who will contact you about collection.

    Please ensure you supply an email address and contact phone number in the request form.

    YOU MUST INCLUDE YOUR STUDENT'S ID NUMBER.
    Without a valid ID# we cannot assign a device to them.

    If your student is new to the district the ID# will be created upon the completion of your student’s registration process.

    If you do not currently have your students ID#, you can complete a request for a device and enter "NO ID YET" in the form field. The request will be held until you update us with the ID when you have it.

    REQUEST A DEVICE (ENGLISH)

    REQUEST A DEVICE (SPANISH)

    Submission of this form generates an email to the address you list in the field. Please ensure it is a valid email so you receive your ticket request number should you need to contact us.
    The email would come from arlingtonprod@service-now.com.
    Remember to check your spam folder.

    RETURN A STUDENT DEVICE

    STUDENT DEVICE RETURN FORM

    Please use the Student Help Form to return your student's device.

    After filling in your information please select "Yes" for a District Device and fill in the PIN# from the device you are returning.

    From the drop down on the next screen select “I would like to return my device”.

    When you confirm and submit the form a ticket will be created and assigned to the campuses technology contact.

    Please ensure you supply an email address and contact phone number in the request form and a staff member from your student’s campus will then be in contact with you to finalize the device return process.

    RETURN A DEVICE

    Resetting Student Passwords

    Students have the ability to reset their passwords in the RapidIdentity application. Use the "Need Help" link above the login area.

    If you are unable to reset your password through this method, we have set up a process to further assist students with this. Please send an email to your campus librarian (link below) with the title 'Student Password Reset Request'.

    Please include your student's name, campus name, student ID and username (if possible) in the body of your email.

    Student Device Help Desk

    If I’m having trouble with the device/s issues by Arlington ISD, who can I contact?

    The district has a Student Tech Help Request to assist with any issues related to devices distributed by the Arlington ISD. You will place a ticket with the Help Desk and a member of our technology team will contact you.

    Instructional Support

    SeesawSeesaw

    Seesaw is Arlington ISD’s adopted learning management system for Pre-K, Kindergarten, 1st Grade, and 2nd Grade. It allows students to engage in interactive activities to “show what they know” through the use of photos, videos, drawings, shapes, and text.

    Seesaw works on desktop and laptop computers and Chromebooks using a web browser, and on tablets and smartphones using the Seesaw Class app. Learn more about using Seesaw on your at-home learning device.

    IMPORTANT NOTE FOR MOBILE USERS: Settings at the district-level require that students log in to Seesaw through RapidIdentity in a web browser and not through the Seesaw Class mobile app. This is a change from how students may have logged into Seesaw while at school earlier this year.

    If students are using a personal device (not a district issued iPad), they will need to download the Seesaw Class app before logging in to Rapid ID. The app needs to be installed on the iPad in order for Seesaw to run; once a student clicks on Seesaw through Rapid ID, Seesaw will open and the students may select their At Home Learning class. 

    At the end of the day, students need to sign out of Seesaw by clicking on their name in the left hand corner, clicking the gear, and selecting Sign Out. Students also need to click on Logout in Rapid ID. This will allow everything to open correctly the following day. (Please note: not following these steps may result in students not being able to access their class and/or activities.)

    CanvasCanvas

    Canvas is Arlington ISD’s adopted learning management system for Grades 3-12. It will be used to allow students’ access to a variety of instructional resources and activities. 

    Canvas works in multiple internet browsers on desktop and laptop computers, Chromebooks, and on tablets and smartphones.

    There are also two mobile apps to support At-Home Learning: Canvas Student and Canvas Parent.

    How do parents/guardians access Canvas?

    Canvas allows parents of enrolled AISD students to create an observer account.

    Language Translation Support

    Arlington ISD wants to assist you in supporting your student's learning in every way possible. This includes providing materials and information to the public in multiple languages. While we currently provide most information in English and Spanish, we understand that there are many languages spoken in the households of AISD. 

    For languages not directly provided by AISD and for the translation of website content, we recommend the use of services like Google Translate. This service will translate text and documents (Word, Adobe PDF) into many different languages. We also recommend Google Translate's Chrome browser extension as a way to translate websites like Seesaw and Canvas, our learning management systems, as well as many other digital resources used by AISD.

    Instructions for installing and using the Google Translate Chrome browser extension - (Spanish)