Web Services Strategic Plan

Summary

Web Services is responsible for developing and maintaining the functionality and accessibility of a variety of websites and online applications and helps facilitate district communications using digital technologies and media services. In accordance with the district’s mission and objectives, Web Services ensures the legal, technical, and communication effectiveness of the district’s software systems and web applications.

Core Values & Commitments

Privacy
Inclusion
Innovation
Customer Service
Operational Excellence

Our Mission

Our mission is to administer communication technologies that facilitate internal and external communications.

Our Vision

Our vision is to deliver innovating and engaging experiences online to all persons while maintaining high degrees of operational excellence.

Web Server

Goal

Provide a fully redundant platform of all web-hosted applications and increase server resources to ensure maximum availability of the district’s web services.

Deploy on-premise failover server that is cloned from remote production server.

Outcome:

Additional access point for end users during a major server outage.

Develop procedures for disaster relief.

Outcome:

Improved availability of web applications and response times during periods of web server outages.

Web Firewall

Goal

Implement a cybersecurity framework based on industry standards that protects the district’s information assets from internal and external threats.

Identify standards of cybersecurity and implement across web servers and applications.

Outcome:

Implementation of a cybersecurity framework to better manage and reduce risk.

Enhance protections in place by deploying additional security features.

Outcome:

Increased protection from threats and securing of the district’s digital assets.

WEB APPLICATION

Goal

Improve the security, availability, and quality of the district's websites.

Establish single sign-on for the website.

Outcome:

District and campus staff are automatically signed in to the Intranet improving the end user experience.

Establish "arlingtonisd.org" as the new domain address.

Outcome:

All websites are centrally administered under one domain name; "arlingtonisd.org".
The web server is not subject to windows-based service requests from district devices, decreasing the overall blocks in the website application firewall.

Provide in-person and virtual training for website editors throughout the school year.

Outcome:

Web publishers are trained to maintain high degrees of operational excellence.

USER INTERFACE / USER EXPERIENCE

Goal

Ensure all web applications adhere to the district’s branding guidelines and design system.

Redesign the mobile app.

Outcome:

The mobile app is consistent with the district’s identity and provides an engaging experience online.

Redesign the intranet website.

Outcome:

The intranet website is consistent with the district’s identity and provides an engaging experience online.

Digital Accessibility

Goal 1

Provide multi-lingual content of all critical information on the website for non-English speakers.

Create a Spanish version of all important web pages and portals.

Outcome:

Spanish speakers are receiving critical information in their native language.

Create a Vietnamese version of all important web pages and portals.

Outcome:

Vietnamese speakers are receiving critical information in their native language.

Goal 2

Ensure that, to the maximum extent possible, persons with disabilities have an equal opportunity to access and utilize information technologies and technology-related services provided by the district.

Adhere to a set of nationally recognized accessible technology standards.

Outcome:

The district’s website is highly accessible and provides equitable access to all persons.

Maintain a digital accessibility score in web governance that is above the industry benchmark for education.

Outcome:

The district commits to value people as its priority and to be a leader in the education industry for providing accessible information online.