Technology Operations and Customer Service
Goal 1
Improve technology support relations through adherence to systematic approaches.
Goal 2
Improve service response time, consistency, and the quality of support.
Goal 3
Expand and implement Knowledge centered support for customers.
Goal 4
Facilitate an internship for students providing real life work experience opportunities.
Goal 5
Improve audio-visual presentation experience by providing consistent presentation environment.
Technical Operations Asset
Goal 1
Establish a process for District technology assets to be purchased through, and inventoried by, the Technology department for accountability to stakeholders.
Goal 2
All devices are refreshed to achieve continued security and application compliance.
Goal 3
Automate Asset management processes for efficiency and accuracy across all records.
Goal 4
Provide a 3-year refresh for iPads with a program to recover costs providing revenue for future purchases.
ServiceNow Management
Goal 1
Provide a mobile friendly experience to access IT support.
Goal 2
Review and establish integrations with other application platforms.
Goal 3
Streamline and expand the current Stockroom/Stock checkout procedures.
Goal 4
Increase technology Self-Serve support options for customers.
Client Services and Solutions
Goal
Increase accuracy & efficiency of endpoint management systems by synchronizing with asset management data.
