Infrastructure and Operations Strategic Plan

Summary

The Infrastructure and Operations department is responsible for several enterprise-wide systems and services for the district and includes the following units:

Platform Services
Physical Security
Unified Communications
Cybersecurity

From a network perspective, the department provides wired and wireless intranet, filtered internet, and secure extranet access for every networked device in all district locations.

From a server perspective, the department provides secured compute and data storage services for all enterprise applications, virtual desktop infrastructure, and staff and group file storage.

From a telecommunications perspective, the department provides management and support of all telephones, leased telephone lines, voice mail, the district’s Voice over IP (VoIP) system, and the enterprise fax service.

From an audio/visual perspective, the department provides management, repair and support of all audio/visual equipment, including all Public Address (PA) systems, televisions, and laminators. This includes technical consultation and hands-on assistance with setting up equipment for events.

Network Infrastructure

Goal 1

Provide a robust wireless infrastructure and ubiquitous user experience that is highly accessible, easily maintained, and secure.

Implement ISE/802.1x wireless security.

Evaluate alternative industry-leading wireless LAN options to maintain budget efficiency.

Platform Infrastructure

Goal 1

Plan design for new data center to meet the district's need to increase resiliency.

Partner with consulting firms to design new location for secondary data center.

Goal 2

Research and develop strategies to offload home folders and local data storage shares to existing online platforms that allow for secure, remote file accessibility.

Migrate home folders and local data storage shares to approved cloud storage platforms.

Decommission the campus file servers.

Research options for secure, remote file accessibility to locally stored data.

Goal 3

Establish arlingtonisd.org as a new email domain address.

Implement prerequisite recommendations to prepare for environment update(s).

Extend current domain environment to support arlingtonisd.org domain.

Cybersecurity

Goal 1: Protect

Develop and implement appropriate safeguards to ensure delivery of critical services

Centralized Logging Solution.

Network Load Balancer / Web Application Firewall.

Student Device Filtering.

Network Segmentation.

Network Service Resiliency.

Goal 2: IDENTIFY

Develop an organizational understanding to manage cybersecurity risk to systems, people, assets, data, and capabilities.

Expand Vulnerability Management Program.

Continue to Develop intranet website for employees to learn about Cybersecurity standards and services.

Perform penetration testing.

Goal 3: RESPOND

Develop and implement appropriate activities to take action regarding a detected cybersecurity incident.

Continue Developing an Incident Response Plan/Procedure.

Unified Communications

Goal 1

Create support documentation for Telephony Systems and Users.

Build “End User” Documentation.

Build Documentation for PA/Bell System.

Goal 2

Research the efficiency of our communications systems to identify changes and to improve end user experience.

Perform health check and assessment of email system.

Evaluate and implement assessment recommendations.

Goal 3

Upgrade aging Telecom equipment at District facilities.

Replace aging PA Systems.

Replace aging wireless phones.

Goal 4

Develop District standards for Telecommunication.

Create a strategy for updating telecommunication systems and document standard equipment.

Goal 5

Training: Develop a process for training staff to improve knowledge of our systems.

Check into formal training for VoIP phone environment.

Research training offerings for email system.

Goal 6

Establish arlingtonisd.org as a new email domain address.

Evaluate existing email environment.

Implement prerequisite recommendations to prepare for environment update(s).

Extend current email environment to support arlingtonisd.org email domain.

Physical Security

Goal 1

Provide a modern, robust video surveillance infrastructure environment to enhance the safety and security of the district.

Install new and replace existing security cameras for identified sites.

Purchase & Install Enterprise Storage for Centralized IP Servers and Video Data.

Goal 2

Develop building solutions for classroom emergency lockdown and notification.

Evaluate solutions for classroom panic and emergency lockdown notification and orchestration.