Customer Service

Customer Service

Department Contact:

Mark Strand


(682) 867-7290

The Human Resources Customer Service group is responsible for new hire orientations and the processing of new hire paperwork. They also provide first level employee support for policy and procedure questions, verification of employment, loan forgiveness forms, certification documents, employee contracts, contractor background checks, and service record requests.  In addition, they process employee exits, resignations, retirements and manage annual staffing and headcount procedures.

For general questions and assistance, please email

Stephanie Travioli

Senior Specialist

(682) 867-7212

Amber Price


(682) 867-4641

Kallie Gutierrez


(682) 867-7159

Diana Martinez-Chairez

Senior Specialist

(682) 867-7210

Ida Solis


(682) 867-7259

Neva Hernandez


(682) 867-7528

Mabel Figueroa

Verification of Employment Specialist and Customer Service Clerk

(682) 867-7266

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